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Frequently Asked Questions

  • My product is incorrect what should I do?

    If you have received a product that is incorrect or not as specified then please let our sales team know within 3 working days of receipt. 

    Gather as much information as possible to send us via email including; 
    • Internal reference number
    • Website order number
    • Pictures of the product
    • Pictures of the packaging

    If you need further information regarding returns please visit our returns FAQ. Our returns policy allows you to return unused/ resellable goods within a 30 day window from receipt of order.

  • How Do I Check Stock Availability?

    When you are at the "Basket" stage of processing your order, you will be able to see the current stock levels,
    As per the below image: 

    • Items in-stock with next day delivery will be highlighted in BLUE
    • Items with part stock will be highlighted in RED with the available quantity
    • Items NOT in stock will be highlighted in RED with 0 in the quantity box
    PD-Check-Stock

    If you are looking for further information about expected delivery dates you can click the blue i icon, in the "options" column of the basket
    This will display extending stock information as shown below:

    PD-Stock-Info

  • Can I Open An Account With You?

    Currently we only take payment via card, however our sister company can offer you credit terms,
    Please call 01952 290959 for more information.
    We cannot guarantee the same prices for a credit account but we will try and sort you out with great discounts.

  • Can I Order Without An Account?

    Yes, you do not need an account in order to check out with Pneumatics Direct. 

    However, you can open an account to store previous orders, favourite baskets and delivery options and card details. 

    For more information please email: sales@pneumaticsdirect.co.uk

  • How long will my goods take to be delivered?

    If an order is pleaced before 10pm and is in stock, the item will be delivered to your next day. 
    If an item is not in stock, you will be shown the expected delivery date and can continue to process your order as normal.
    We also have a range of paid carriage charges including Saturday delivery. 

     

  • What are you delivery options?

    FREE STANDARD NEXT WORKING DAY DELIVERY

    Next Day
    By noon - £21.50
    By 10am - £31.50
    By 9am - £37.95

    Weekend Delivery
    Saturday Noon - £23.20
    Saturday Pre-10am - £48.00
    Sauturday Pre-9am - £58.00

  • What is the delivery time for NI and the Scotland?

    We can offer FREE next day delivery to Northern Ireland if you place an order before 3pm. For Scotland, we offer our FREE next day delivery for all orders before 10pm. However there are some exceptions to the extremities of Scotland and the Islands, where only a 2 day service is available. 

  • Where can I find your Material Safety Data Sheets?

    We have all the MSDS reports in the office for the sprays and adhesives.
    If you require one please email us with the product name/ code to: sales@pneumaticsdirect.co.uk
     

  • What is your returns policy?

    Returns for standard catalogue items will be accepted subject to a handling charge if; 

    •  the goods are unused and are sourced from the Pneumatics Direct (a trading style of Scorpio Systems Limited) catalogue; 
    • the goods are in a resalable condition; 
    • the goods were invoiced within 10 days of the date of return 
    • carriage is organised by us – goods must be ready for collection within two days after a returns number is issued. We will only attempt to collect the goods once, goods must be made available for this collection
    • the return must include a Pneumatics Direct Returns Number.  Goods returned without a returns number will be transferred to our Customer Collection Point and you will be notified to collect the goods within 7 days
    • Items returned must be in their original packaging where possible, all instruction manuals and accessories must also be included
    • single line returns of less than £10 will not be processed 
    • any goods shipped outside of the UK must be returned to a valid UK address at your cost for us to arrange collection. Handing charges will be levied as follows: goods invoiced within 10 days of the date of return will be subject to a £10 return fee on all orders and either a 20% handling charge or £25, whichever is the greater. 
     
    For the avoidance of doubt, returned goods will only be accepted if the above requirements are met.

    Pneumatics Direct (a trading style of Scorpio Systems Limited) cannot accept responsibility for returns forwarded by customers using their own carriers. Under no circumstances should goods to be returned be given to a local Pneumatics Direct representative. Pneumatics Direct is unable to accept any return of goods sourced on a customer’s behalf which are not listed within the Pneumatics Direct catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer’s own risk.
     
     

  • Do you provide technical data sheets?

    Yes, all of our technical data sheets should be attached to the product. If there is not one attached, or you need more information, please do not hesitate to contact us. 

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